If the answer is not enough, call. +1 (514) 220-3200 reaches a person, not an endless menu.
Q1
How much does a move cost?
The price depends on how much you are moving, the distance, the stairs, the elevator, packing, and storage. We give a free quote before you book. There is no single price on this site, because a residence room and a house are not the same size.
Q2
Is it your crew that shows up?
Yes. The move is done by the La Belle Gang crew. We do not hand your day to an unknown team at the last moment.
Q3
Are you insured, and can you give the building a certificate?
Yes. Moves are insured. If the residence, condo, or office asks for a certificate of insurance, we can provide it before moving day.
Q4
Do you handle the elevator?
We plan the day around the booking. It is often you, or the family member helping you, who reserves the elevator with the building. Tell us the time you were given. If there is no elevator, tell us the floor.
Q5
Can you move a small home, or just one item?
Yes. A few boxes, a bed, an appliance, or a piano are welcome. The price follows the item and the stairs, not the size of a house.
Q6
Do you move outside Quebec?
Our main work is in Quebec, including Montreal, Laval, both shores, and Quebec City. For a move that starts or ends in another province, call. We confirm whether the date is possible.
Q7
Can you pack, and help us leave things behind?
Yes for packing and unpacking. For what is not coming, we help you see what fits in the new home. We do not throw furniture out or donate it for you. Family can take those pieces before the truck.
Q8
How far ahead should we book?
A few weeks is more comfortable, especially in summer and around July 1. Call even if the date is close. We will say what is still possible.
Q9
Do you do long-distance moves in Quebec?
Yes. Montreal to Quebec City, or the reverse, and other trips in the province are part of the service. Pickup and delivery are agreed in advance.
Q10
Is the furniture insured during the move?
Yes. Goods carried by La Belle Gang are covered during the move. Tell us before moving day if a piece has a particular value.
Q11
Can you move someone into a retirement residence?
Yes. This is a large part of our work. We follow the residence’s time, protect the furniture, and place it in the room. A family member can arrange the call with the person who is moving.
Q12
What about July 1?
In Quebec, many leases change on July 1. Elevators are full and streets are busy. A move into a residence can often happen on another, calmer day. If your date is that week, book early.
La Belle Gang
A question about your address
Building rules change from one street to the next. Tell us the name of the residence or the condo.
Straightforward advice, written to be read at your pace.
What changes the price
There is no single rate on this site, because a studio and a suburban house do not need the same crew or the same time. The price follows the volume, the distance, the stairs, the elevator, the packing, and, if needed, holding the goods. A long carry from the street, a third floor with no elevator, or two buildings that each require a booking, make the day longer. One heavy item is still a real job: the price then follows the weight, the steps, and the distance, not the size of a whole house.
What does not change the price is a question asked beforehand. Call to ask if a date is open, or whether a piece will fit through a door. What changes it is a new fact on the morning. We would rather have a ten-minute call the week before than a discussion on the sidewalk. The accepted quote is the one that governs. If a page on the site and that text differ, the accepted text is the one that counts.
A small job or a full house
You do not need a full house to call. A few boxes, a bed, a washing machine, or a piano are welcome. The care does not shrink because the list is short. A condo may still require a certificate and an elevator time for a single piece. Tell us the name of the item, the floor it leaves, and the floor it goes to. A photo helps for an armoire or a piano whose width we do not know.
At the other end, a full house needs a calmer inventory: basement, garage, shed, balcony. Tools and paint are not handled like picture frames. If part of the contents is staying, say so. We do not empty a home for you, and we do not choose what is given away or thrown out. Family can take a piece before truck day. What stays behind does not go into the quote.
Pads on the fabric, plastic on the sofa.
A short drive or a longer one
A local move is often done in a day: load, drive, unload. Kilometres do not say everything. Two elevators, a bridge, and a narrow street can take longer than a suburban drive with two driveways. Laval, Longueuil, the North Shore, and the island do not share the same timing even when the addresses look close on a map. We count that time in the quote instead of discovering it at rush hour.
A longer distance, for example between Montreal and Quebec City, adds road and a delivery window said in advance. Packing matters more there, because the boxes stay in motion longer. Our main work is in Quebec. For a trip that starts or ends outside the province, call. We say whether the date is possible. We do not promise a map of the whole country. We promise a clear answer.
What the quote actually looks at
A fair quote starts with two addresses, not a price given on the phone with no detail. We ask for the floor you are leaving, the floor you are going to, whether there is an elevator, and how many steps there are if there is not. A house with a basement is not the same volume as a small apartment. A piano, a built-in fridge, or a very heavy bed has to be named at the start, or the first number will not hold on truck day. Distance counts too, especially when a bridge sits between the two doors. Where the truck parks is part of the time: a driveway, a dock, or a street that needs a permit is not the same half hour.
The quote is written, and it is free. It says whether packing, unpacking, or holding goods between two dates is included. It books nothing until you accept it. If a floor was left out, or twenty boxes appear in the morning that were not in the story, the work changes and we say so before going on. The aim is not a surprise at the end. The aim is that the text you read stays the text of the day, as long as the home you described is the home we find.
Boxes are marked by room. The bottom one says “dining room”.
How the day actually goes
We arrive in the window we agreed. Someone on the crew says where we start: often the fullest room, or the one whose doorway blocks the others. You do not have to carry. You can sit, answer the phone, or simply point to the corner for the bed and the wall for the sideboard. A family member can be there for the decisions. One person confirms whether a piece goes or stays. Too many instructions at once slow everyone down and scuff the door frames.
Medication, papers, the charger, and a change of clothes stay with you, not at the back of the truck. So do the keys to both homes. If the building has an end time for the elevator, we keep it. A finished room and boxes grouped together is better than running past the hour and leaving everything in the lobby. At the end of the load, we do a last walk of the closets, the balcony, and the garage if you told us they are part of the trip.
Buildings, stairs, and parking
In Montreal and nearby, many moves are decided by the building’s rules more than by the road. The elevator is often booked days ahead, especially at the start of the month. Management sometimes wants a certificate of insurance before they release the time. Ask them the exact name to print and the deadline. We prepare the document. Then tell us the start and the end, and whether it is the service elevator or the one in the lobby. A narrow hall or a low ceiling changes how a sofa turns.
Without an elevator, the number of steps is the detail people forget most often. A third floor in a walk-up is nothing like a ground floor. Turning stairs in a duplex sometimes mean taking a piece apart on the landing. The truck does not always park at the door. Some streets need a permit, some buildings have the dock at the back, and in Old Quebec a large vehicle stops farther away. The longer the carry, the more it needs to be said beforehand, not on arrival.
The truck, once the furniture is strapped in.
Packing without losing track
Packing often takes longer than loading. If you do it yourself, start with the kitchen and with what breaks: dishes, lamps, mirrors, frames. Fill the empty space. A half-empty box gets crushed under the others. Write the room on two sides, not only on the top, because the top disappears in the stack. “Fragile” alone does not say whether the box belongs in the bedroom or the living room. If we pack, we use paper and pads, and the boxes carry the same kind of label.
Unpacking can be added to the quote, or left for the next day. Nothing requires every box to be opened that night. Open the essentials first: sheets, the coffee pot, one pot, toiletries. The rest can wait. What is not coming should not sit in a box “just in case”. A quote based on the whole house will be too high if half the furniture is staying with family. Decide before the truck, not while the ramp is already out.
Inside the truck
The order in the truck is not random. Heavy, flat pieces go against the walls, strapped, so nothing walks when the brakes come on. Mattresses often stay upright, away from furniture corners. Heavy boxes go low, light boxes go high. A piano or an armoire is not braced like a carton of books. If the drive crosses a bridge or lasts more than an hour, the straps matter more. We do not fill the floor at random just so it fits.
You can look before the doors close if you want to see that the bed and the sideboard are actually there. Then the truck rolls. On a local job, unloading often follows the same day. On a longer distance, the delivery window is said ahead of time. You do not have to guess where the boxes are. If the two addresses are not ready on the same day, holding the goods between those dates can be planned. The place and the length of time belong in the quote, not as a surprise at the dock.
The living room, ready. The roll of wrap is still on the floor.
